• Download the RMA Form, and fill in the following columns: Product serial number, defect, and contact information.
  • Please email the RMA form to: Service@LT21.com.tw
  • We will provide a “RMA number” to you, please put the RMA # in the correspondent column.
  • Send back the default unit along with the RMA Form.
  • Please send back to the following address: 3F-1, No. 49, LANE 35, Jihu Rd., Neihu Chiu, TAIPEI, TAIWAN 114.
  • If we cannot repair the unit due to its key parts shortage, we will provide products with similar spec for replacement. The premise is that the product must still be within warranty.
  • If warranty overdue, we will provide a formal quote to you. The unit will be repaired only after you have confirmed the quote. Free charge for unit that cannot be repaired.
  • Follow up the warranty term, The customer is responsible for the shipping cost to LT., but LT will pay the return freight charge to the customer if the product is still under warranty.
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